Refund Policy

1. Introduction

This Refund Policy outlines the terms and conditions for refunds and cancellations of Pixenith services, including subscriptions and one-time purchases. Our goal is to ensure you're completely satisfied with your purchase, but we understand there may be instances where a refund is appropriate.

2. Subscription Cancellations

You can cancel your subscription at any time from your account settings:

• Log in to your Pixenith account
• Go to "Account Settings" > "Subscription"
• Click on "Cancel Subscription"

When you cancel a subscription:

• You will continue to have access to your subscription benefits until the end of your current billing period
• Your subscription will not auto-renew for the next period
• No partial refunds are issued for the unused portion of the current billing period

3. Eligibility for Refunds

3.1. Subscription Plans

For subscription plans, we offer a 14-day money-back guarantee from the date of initial purchase. To be eligible for a refund:

• Request must be made within 14 days of the initial subscription purchase
• Account usage during the trial period must not exceed our fair usage policy
• Refunds are only available for the first subscription purchase, not for subsequent renewals

3.2. One-Time Purchases

For one-time purchases or credits, we may offer refunds under the following conditions:

• Services were not delivered as described
• Technical issues prevented you from using the purchased service
• Request is made within 7 days of purchase
• The purchase has not been consumed or used (e.g., credits haven't been spent)

4. Non-Refundable Items

The following are generally not eligible for refunds:

• Subscriptions after the 14-day money-back guarantee period
• Subsequent renewals of subscription plans
• Consumption-based purchases after the service has been used (e.g., used credits or processed files)
• Add-ons or extensions once they have been downloaded or accessed
• Purchases where there is evidence of fraud or abuse

5. How to Request a Refund

To request a refund, please contact our customer support team:

• Email: [email protected] with the subject line "Refund Request"
• Include your order number, date of purchase, and reason for the refund request
• Provide any relevant information or screenshots that may help us understand the issue

We aim to respond to all refund requests within 2 business days.

6. Refund Processing

Once approved, refunds will be processed as follows:

• Refunds will be issued using the same payment method used for the original purchase
• Processing time typically takes 5-10 business days, depending on your payment provider
• For credit card payments, refunds may appear as pending on your account before being finalized

7. Special Circumstances

We understand that special circumstances may arise. In cases of:

• Account termination due to violation of our Terms of Service: No refunds will be issued
• Service outages: We may offer partial refunds or service credits for extended outages
• Pricing errors: We reserve the right to cancel and refund orders placed during pricing errors

8. Changes to This Refund Policy

We may update this Refund Policy from time to time. The date at the top of this policy indicates when it was last revised. Any changes will become effective when posted. Your continued use of our services after changes to this policy constitutes your acceptance of the changes.

9. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: [email protected]