Frequently Asked Questions

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. For enterprise plans, we also offer invoice-based payments with net-30 terms.

Yes, you can cancel your subscription at any time. Your subscription will remain active until the end of the current billing period. After cancellation, your account will revert to our free tier. There are no cancellation fees.

We offer a 14-day money-back guarantee for new subscriptions. If you're not satisfied with our service, contact our support team within 14 days of your purchase for a full refund. Please see our refund policy for more details.

When you reach your monthly conversion limit, you'll be notified and given options to upgrade your plan or wait until your limit resets at the beginning of your next billing cycle. Free users can upgrade to a paid plan at any time to get immediate access to more conversions.

Yes, we offer a 20% discount when you choose annual billing instead of monthly. This discount is automatically applied when you select the annual option during checkout.

We support a wide range of file formats including but not limited to: PDF, DOCX, JPG, PNG, TIFF, HEIC, MP4, MP3, EPUB, and many more. Visit our specific conversion tool pages to see the full list of supported input and output formats for each tool.

Free users can upload files up to 100MB. Basic subscribers can upload files up to 500MB, while Professional and Enterprise users can upload files up to 2GB and 5GB respectively. For larger files, please contact our support team for custom solutions.

We use industry-leading conversion engines to ensure the highest accuracy possible. For document conversions, we maintain formatting, styles, tables, and images in the output files. However, extremely complex layouts may have minor differences due to the technical limitations of different file formats.

For free users, converted files are available for download for 24 hours. Paid users can access their conversion history and download converted files for up to 30 days (Basic), 90 days (Professional), or 1 year (Enterprise).

Yes, batch conversion is available on all paid plans. Basic users can convert up to 10 files simultaneously, Professional users up to 50 files, and Enterprise users have unlimited batch conversion capabilities.

Our AI image enhancement uses advanced neural networks to analyze your image and make intelligent improvements to color, contrast, sharpness, and noise reduction. The AI has been trained on millions of images to understand what makes a photo look better while maintaining natural results.

Our background removal tool uses state-of-the-art AI to detect and separate subjects from backgrounds with high precision. It works best with clear subjects and contrasting backgrounds, but performs well even with complex images. For professional results with very complex images (like hair or transparent objects), some manual refinement may be needed.

Yes, you retain all rights to your original images and their enhanced versions. Our AI enhancement is a tool that modifies your existing content - we don't claim any rights to the output. However, please ensure you have the proper rights to the original images you upload.

The number of AI enhancements depends on your subscription plan. Free users get 5 AI enhancements per month, Basic subscribers get 50, Professional subscribers get 250, and Enterprise users have custom limits based on their needs.

Yes, we offer AI-powered content creation tools including our Resume Builder and AI Writer features. These tools help you generate professional content based on your inputs and requirements. These features are available on Professional and Enterprise plans.

Pixenith works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated to the latest version for the best experience. Internet Explorer is not supported.

Yes, we offer browser extensions for Chrome and Firefox that allow you to quickly access our conversion tools and enhance images directly from your browser. Look for "Pixenith Tools" in your browser's extension store.

Yes, our Professional and Enterprise plans include API access that allows you to integrate our services with your own applications. We also offer direct integrations with popular platforms like Dropbox, Google Drive, and Microsoft OneDrive.

If you're experiencing upload issues, please check the following: 1) Ensure your file is under the size limit for your plan, 2) Check your internet connection, 3) Try a different browser, 4) Disable any content-blocking extensions that might interfere with uploads. If problems persist, please contact our support team.

Currently, Pixenith is a web-based platform. However, we are developing desktop applications for Windows and macOS that will offer enhanced features including offline processing capabilities. These are scheduled for release later this year.